HowToOrder

Customer Service

All items that are in stock will be shipped within one (1) to five (5) days of payment confirmation.
If an item is no longer in stock, due to a previous sale, the customer will be notified within one business day by email.
If an item must be made to suit a particular finger size or color of gold the item will ship in 2 to 3 weeks
Custom/commission orders are usually delivered between two to three weeks of order depending on material availability
and design considerations. A firm estimate of delivery will be discussed at time of order.

All jewelry is shipped USPS Express Mail, insured, using the U.S. Postal Service (USPS) and requires customer signature on delivery.
USPS Express Mail is normally received next day with guaranteed delivery within two business days.
(I have found this to be the safest and most secure form of transit for jewelry and gemstones.)
If you are not available to accept delivery the USPS will leave a notice allowing you to have the package redelivered or to pick it up at the post office.

If purchase is made with a credit card, shipment will be made only to the billing address on the card,
I do not ship to P.O. Boxes, APOs or FPOs. Should you require shipment to an alternative address for a gift or other reason, please call or email for alternative solutions.

Sales Tax
All orders originating in Michigan will incur 6.00% sales tax. No Sales Tax will be collected on orders outside of Michigan.

Returns
Buy With Assurance! We are proud of our product selection and we want you to be 100% satisfied with your purchase.
All of our jewelry is hand made personally by the owner
However, if for any reason you are not completely satisfied within 7 days of purchase,
you can return your purchase for a credit or refund.

Call or write us to pre-authorize your return. No returns will be accepted without prior authorization.

Shipping charges for returning merchandise is the customers responsibility.

All defective claims must be made within 7 days of receipt of merchandise.

Returned items after the initial 7 days from purchase will not be accepted.

All items are subject to a 10% restocking fee.

Custom order or commissioned jewelry.
Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification
such as ring sizing or exchanging stones and is ordered on a commission basis is not returnable.
My guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver).
Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations
in the overall size of the piece(s) and/or minor differences in the stone colors and shape.

Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.

For your security, if you wish to return a non commissioned/non custom order, please return item(s)
with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt.
Kipp Studio is not responsible for item(s) lost or damaged in transit.

Store Hours
Our store hours are from 9am to 5pm EST Monday through Friday. Orders placed on Saturday or Sunday will be processed on Monday.